Privacy & Cookies

Who I am

Mélanie Morel, trading as Doux Cœur, is the data controller for this website and online shop.

Business address:
21 Gosse Close
Hoddesdon
Hertfordshire
EN11 9FG
United Kingdom

What information I collect

I may collect and use the following personal data:

your name, billing address, delivery address, email address, phone number where provided, and order details when you buy from the shop
payment information needed to process your order. Payments are processed securely by Wix Payments and its payment processing partners; I do not receive or store your full card details
messages you send if you contact me by email or through the website
information about how you use the website, such as your IP address, browser or device information and pages viewed
your cookie preferences

When you place an order, some personal information is necessary to process your payment, fulfil your order and arrange delivery. If you do not provide the required information, I may not be able to accept or fulfil your order.

How I use your information

I use personal data only where the law allows me to. The main lawful bases are:

Contract

To process your order, arrange delivery, send service emails about your order and handle returns or order queries.

Legal obligation

To comply with legal, tax and accounting obligations and keep records where required by law.

Legitimate interests

To run and protect the website, prevent fraud, maintain appropriate business records, improve the website and customer experience, and respond to enquiries.

Consent

For non-essential cookies or similar technologies where consent is required.

Who I share information with

I share personal data only where needed to run the website, fulfil orders, process payments or respond to enquiries.

This may include:

Wix, which provides the website and ecommerce platform
Wix Payments and its payment processing partners
Royal Mail or another delivery provider, where needed to send your order
email or website service providers used to send order updates or respond to enquiries
professional advisers, such as an accountant, where needed for legal, tax or business purposes

I do not sell personal data.

International transfers

Some service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards are used as required by UK data protection law.

For more information about the safeguards used, please contact me at melanie.morel@btinternet.com.

How long I keep data

I keep personal data only for as long as necessary for the purposes for which it was collected, including legal, tax and accounting requirements.

As a guide:

order and transaction records are kept for as long as required for tax and accounting purposes
enquiry emails are usually kept for up to 12 months after the last message, unless they need to be retained longer to deal with an ongoing issue
cookie consent records are kept for as long as reasonably necessary to demonstrate and manage your consent choices

Your rights

Under UK data protection law, depending on the circumstances, you may have the right to:

ask for access to your personal data
ask for inaccurate personal data to be corrected
ask for personal data to be deleted in certain circumstances
ask for processing to be restricted in certain circumstances
object to certain uses of your personal data
ask for certain personal data to be transferred to you or another organisation
withdraw consent at any time where I rely on consent

If you wish to exercise any of these rights, please contact me at melanie.morel@btinternet.com.

Right to object

You may have the right to object where I rely on legitimate interests to use your personal data.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your personal data has been used.

Cookies

This website uses cookies and similar technologies.

Essential cookies

Essential cookies are needed for core website functions such as security, checkout, basket functionality and website operation.

Non-essential cookies

Non-essential cookies may include analytics, functional or marketing cookies. These are used only where consent is required and you have chosen to allow them.

Cookie preferences are managed through the Usercentrics consent banner. You can change or withdraw your choices at any time using the privacy settings available on this page.

Contact

If you have any questions about this privacy notice or how your personal data is used, please email:

melanie.morel@btinternet.com

Last updated: September 2026